PRIVACY POLICY
1. Overview
CCM Rentals (“we,” “our,” or “us”) is committed to protecting your privacy and handling your information in a transparent, fair, and responsible manner.
This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website, https://ccmrentals.com, and related communications.
This policy is intended to comply with applicable laws, including Massachusetts General Laws Chapter 93A and 940 CMR 3.00 governing unfair or deceptive practices.
By using our website or providing your information, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information that you voluntarily provide to us, as well as limited technical data collected automatically.
A. Personal Information
- Name
- Email address
- Phone number
- Mailing address
- Information submitted through contact forms, applications, or direct communications
B. Mobile Information
- Mobile phone number
- SMS communication preferences
- Opt-in/opt-out status
- Records of SMS interactions
C. Technical and Usage Data
- IP address
- Browser type
- Device information
- Pages visited and general usage patterns
We collect only information reasonably necessary for legitimate business and operational purposes.
3. How We Use Your Information
We use your information in good faith and solely for legitimate business purposes, including:
- Responding to inquiries and service requests
- Processing rental applications and managing tenant relationships
- Coordinating maintenance and operational services
- Sending account-related communications and updates
- Improving website performance and user experience
We do not use your information in a manner that is materially misleading, deceptive, or inconsistent with this Privacy Policy.
4. SMS / Text Messaging Communications
If you provide your mobile phone number, you may receive SMS/text communications related to:
- Maintenance updates and scheduling
- Account notifications and reminders
- Property announcements
- Leasing or service-related communications
Consent
By providing your number, you provide prior express consent to receive such communications. Consent is not a condition of leasing or receiving services.
Opt-Out
You may opt out at any time by:
- Replying STOP, or
- Contacting our office directly
We honor opt-out requests promptly and do not send unsolicited or deceptive communications.
Important Notice
Message and data rates may apply. SMS/text messaging is not a secure method of communication. Please do not transmit sensitive personal or financial information via text.
5. Information Sharing
We are the sole owners of the information collected on this website.
We do not sell, rent, or trade your personal or mobile information.
We may share your information only:
- With service providers performing functions on our behalf (e.g., maintenance coordination, communication platforms)
- To fulfill your requests
- When required by law or necessary to protect our legal rights
All third parties are required to handle your information in a secure and confidential manner.
6. Data Use Limitations and Fair Practices
We do not:
- Misrepresent how your information is collected or used
- Collect information under false or misleading pretenses
- Use your information for purposes materially different from those disclosed without appropriate notice
All data practices are conducted in good faith and in a manner intended to comply with Massachusetts consumer protection standards.
7. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information.
- Sensitive information transmitted online is encrypted using secure protocols (HTTPS)
- Access to personal information is restricted to authorized personnel
- Systems storing data are maintained in secure environments
While we take reasonable precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Cookies
Our website may use cookies to enhance user experience and functionality.
Cookies may:
- Store user preferences
- Maintain login sessions
- Improve website performance
You may disable cookies through your browser settings; however, some features may not function properly.
9. Embedded Content
Our website may include embedded content (e.g., videos, images, or articles).
Embedded content from third-party websites operates as if you visited those websites directly. These sites may collect data, use cookies, and monitor your interactions.
We are not responsible for the privacy practices of third-party websites.
10. Data Retention
We retain personal information only as long as necessary for business, legal, or regulatory purposes.
- Comments and related metadata may be retained indefinitely
- User account information remains until modified or deleted
11. Your Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate data
- Request deletion of your information, subject to legal obligations
You may also:
- Opt out of future communications
- Request information about how your data is used
- Express concerns regarding data practices
Requests may be submitted using the contact information below.
12. Communications and Consumer Protection Compliance
All communications, including electronic and SMS communications, are conducted in a manner intended to be clear, accurate, and not misleading.
We:
- Obtain appropriate consent where required
- Provide clear opt-out mechanisms
- Honor opt-out requests promptly
We do not engage in unfair or deceptive acts or practices in violation of Massachusetts law.
13. Limitation of Liability
We implement reasonable safeguards to protect your information; however, we are not responsible for unauthorized access or breaches beyond our reasonable control.
Nothing in this policy limits any rights you may have under applicable law.
14. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Continued use of our website constitutes acceptance of any revised terms.
15. Contact Information
If you have questions about this Privacy Policy or believe we are not complying with it, please contact us:
CCM Rentals
Email: office@ccmrentals.com
Website: https://ccmrentals.com
We will make good faith efforts to investigate and respond to all inquiries.